Global capability centers where they basically do the business processes and work for US/EU companies for fraction the cost.

So basically like ghost kitchens for white-collar work, with an extra timezone difference?

Yes exactly like that.

TIL

What happened to 'BPO'? cool kids?

BPO means the US company is outsourcing to an Indian company. A Global Capability Center (GCC) means it's a US company subsidiary in India.

Aka an office or a department in another location where payrates are less than the company median. Coming up with these initialisms must be hard work, I doubt AI is that clever.

Inventing these initialisms, as well as the systems they name, is hard and well paying work!

Thanks. Sounds like a good deal.

> so-called global capability centres, captive back offices that are booming in India ...

Thanks a lot!